regulation

6 Service Management en

Issuing bodyMCIT Qatar
CountryQatar
RegionNational
Date issued2025
Service ManagementIT GovernanceCOBITITIL

This document from MCIT Qatar outlines the framework for Service Management within the Government Enterprise Architecture. It details guiding principles, framework options like COBIT and ITIL, and governance processes across the service lifecycle, including strategy, design, transition, and continual improvement. The regulation aims to standardize and improve service delivery within the Qatari government.

Key requirements
  • Implement continual service improvement processes.
  • Establish service level management procedures.
  • Manage service capacity effectively.
  • Ensure service continuity management.
Applies to: Government entities and service providers operating within the State of Qatar's Government Enterprise Architecture.
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