regulation

Consumer Protection Regulation

Issuing bodyCBUAE
CountryUAE
RegionFederal
consumer protectionfinancial regulationinstitutional oversightmarket conduct

The Consumer Protection Regulation issued by the CBUAE aims to protect the interests of consumers using financial products, services, or engaging in relationships with licensed financial institutions in the UAE. It establishes standards of conduct expected from these institutions and defines regulatory requirements to ensure consistent interpretation and implementation.

Key requirements
  • Licensed Financial Institutions must adhere to standards for consumer protection.
  • Licensed Financial Institutions must practice responsible financing.
  • Licensed Financial Institutions must properly manage and resolve complaints.
  • Licensed Financial Institutions must ensure Shari’ah compliance for Islamic financial services.
Applies to: All Licensed Financial Institutions in the UAE
View original document ↗Ask GCC LexAI about this →
More from CBUAE
Consumer Protection StandardsDigital Dirham (CBDC) StrategyDigital Dirham - Policy ConsiderationsGuidance on Digital Identification for Customer Due DiligenceGuidance on Responsible Use of Artificial Intelligence in Financial ServicesGuidance on Risks Related to Virtual Assets and Virtual Asset Providers
AI-generated summaries only. Arabic originals are legally binding. This is not legal advice. · ← All documents