regulation

6 Service Management en

Issuing bodyMCIT Qatar
CountryQatar
RegionNational
Date issued2025
Service ManagementIT GovernanceCOBITITIL

This document from MCIT Qatar outlines the Service Management component of the Government Enterprise Architecture (GEA). It provides a framework for service lifecycle governance and operational processes, referencing COBIT and ITIL frameworks. The document aims to guide the management of IT services within the Qatari government.

Key requirements
  • Implement continual service improvement processes.
  • Establish service level management procedures.
  • Manage service capacity effectively.
Applies to: Qatari government entities and organizations involved in providing IT services.
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